Peabody Trust (202002510)
The complaint is about the terms of a new tenancy agreement offered by the landlord.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202008731)
The complaint is about the landlord’s maintenance of the boiler.
South Tyneside Homes (202005951)
The complaint is about: The landlord’s administration of the resident’s rent account. The resident’s concern in relation to receiving invoices from the local authority’s Housing Benefit service. The landlord’s handling of the associated complaint.
Brent Council (202003203)
The complaint is about: The landlord’s response to the reports of a repair needed to the intercom system. The landlord’s response to a repair reported about the side gate lock. The landlord’s response to the resident’s concerns about the cleaning service on the estate. The landlord’s handling of the associated complaint. A repair reported for a streetlight column.
Bromford Housing Group Limited (202000734)
The complaint is about the placement of the landlord’s skip which the resident reports damaged their car.
Four Housing Group Limited (202008720)
The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to their garage. Determination (jurisdictional decision) When a complaint is brought to the Ombudsman, we must consider all the circumstances of the case as there are sometimes reasons why a complaint will not be investigated. After carefully considering all the evidence, I have determined that the complaint, as set out above, is not within the Ombudsman’s jurisdiction.
London & Quadrant H T (201906982)
The complaint is about the landlord's handling of repairs at the resident's property.
Moat Homes Limited (202009700)
The complaint is about the landlord’s response to concerns the resident raised about a sales clause in their lease.
Sanctuary Housing Association (201914691)
This complaint is about the landlord’s handling of the resident’s reports of a pest infestation.
The Guinness Partnership Limited (202003383)
This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.