Home Group Limited (202003709)
The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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One Housing Group Limited (202005806)
The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s guidance in relation to fire safety and cladding in respect of her staircasing application; The landlord’s communication and complaint handling.
Clarion Housing Association Limited (202000800)
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Cottsway Housing Association Limited (202012186)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
Dacorum Borough Council (202007602)
The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of the associated complaint.
Harlow District Council (202008943)
The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve the issue and its decision not to compensate the resident for damage caused to the property.
Islington and Shoreditch Housing Association Limited (201816716)
REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Network Homes Limited (202001202)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Newlon Housing Trust (201900742)
The complaint is about the landlord’s handling of:
Optivo (202001344)
The complaint is about the landlord’s response to the resident’s request for compensation for her electricity bills and damaged goods following a leak.