Brighton Housing Trust (202000807)
The complaint is about the landlord’s response to the resident’s reports about the water installation at the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Bromsgrove District Housing Trust Limited (202010431)
The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a flooding incident in August 2020; the amount of compensation offered in relation to a second flooding incident in October 2020.
LiveWest Homes Limited (202002475)
The complaint is about the landlord’s response to the resident’s request to purchase her property:
Notting Hill Genesis (202001199)
The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s provision of service charge information. The landlord’s handling of the complaint.
Octavia Housing (202005125)
The resident complains about; a delayed repair to a window and the landlord’s subsequent offer of compensation; the landlord’s response to her concerns about bullying by a contractor, and; complaint handling.
Hammersmith and Fulham Council (202004933)
REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (202009202)
The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence.
One Housing Group Limited (202014479)
The complaint is about the increase of service charges.
Paradigm Housing Group Limited (202001369)
The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property.
Southern Housing Group Limited (202010510)
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint and offer of compensation.