Greenwich Council (202005808)
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202012113)
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Leicester City Council (202007082)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Newham Council (202003618)
The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.
Notting Hill Genesis (201814438)
The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:
Notting Hill Genesis (202008840)
The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.
Gentoo Group Limited (202008205)
The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.
Gloucester City Council (201814421)
The complaint concerns the Council’s assessment of the residents housing needs and banding allocation.
Paragon Asra Housing Limited (202005466)
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
Stevenage Borough Council (202009309)
The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.