Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Metropolitan Housing Trust Limited (202009429)

This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.

Metropolitan Housing Trust Limited (202101346)

The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property.

Midland Heart Limited (201816955)

The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy (VRTB) application.

Sanctuary Housing Association (202013441)

The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.

Southwark Council (202014568)

The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.

The Riverside Group Limited (202002928)

The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints.

Tower Hamlets Council (202005008)

The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.

Waltham Forest Council (202007804)

The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a missing window following the mutual exchange. The landlord’s response to the resident’s reports of mice infestation, missed bin collections, and ASB.

Cheshire Peaks & Plains Housing Trust (201910162)

The complaint is about:

Metropolitan Thames Valley Housing (202009696)

The complaint is about the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance with their lease and the reasonableness of these charges.