Bristol City Council (202421459)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Bristol City Council (202440707)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her property. We have also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202419776)
The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal use, along with his request for adaptations.
Charnwood Borough Council (202325335)
The complaint is about the amount of compensation the landlord offered the resident.
Charnwood Borough Council (202336968)
The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.
Charnwood Borough Council (202431637)
The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints handling.
Freebridge Community Housing Limited (202447154)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.
GreenSquareAccord Limited (202426225)
The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about the building insurance.
Leicester City Council (202309827)
The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including sounds from a shower and a shared stack pipe. neighbours throwing rubbish into her garden. The Ombudsman has also investigated the landlord’s handling of the complaint.
LiveWest Homes Limited (202344704)
The complaint is about the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work. The resident’s reports about his front and back doors. The resident’s complaint.