Sovereign Network Group (202327877)
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Town and Country Housing (202346049)
The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
West Kent Housing Association (202419826)
The complaint is about the landlord’s handling of the resident’s queries about the service charge.
West Northamptonshire Council (202440607)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.
Yorkshire Housing Limited (202337390)
The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.
A2Dominion Housing Group Limited (202327024)
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
A2Dominion Housing Group Limited (202446368)
The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to an alternative property.
Accent Housing Limited (202344983)
The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling
Aster Group Limited (202332051)
The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202431353)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.