Cornwall Council (201900404)
The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp and mould. the landlord’s response to the resident’s complaint about the “One-Stop-Shop.”
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Habinteg Housing Association Limited (201910893)
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.
Metropolitan Housing Trust Limited (202101822)
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Swindon Borough Council (202009294)
The complaint is about the Council disposing of items it was storing for the resident.
Thames Valley Housing Association Limited (201907582)
The landlords handling of the residents reports concerning gardening and guttering issues.
Catalyst Housing Limited (202007537)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.
Metropolitan Housing Trust Limited (202012807)
The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019.
MHS Homes Ltd (202001013)
The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.
Harrow Council (202013212)
The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused by a leak at the property. The complaint is also about the landlord’s communication and complaint handling.
London Borough of Redbridge (202014608)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).