We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors.
The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the building.
The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy.
This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal door; the resident’s reports of a faulty front door to his flat.
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property.
This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related complaint.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis by her neighbours.