We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports about: the tenancy agreement containing additional terms to a draft tenancy agreement provided during the application process. his consequent dispute of an obligation to make payments for heating and hot water. loss of heating and water compensation. The Ombudsman has also considered the landlord’s complaint handling in this case.
The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a vent, and a request for a repairs list.
The complaint is about the landlord’s response to the resident’s: Reports of noise and vibrations from the pipework in the property. Concerns about the impact that the vibrations were having on his health.
The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services not received and making errors in its calculations and charging between 2018-2021. The complaint is also about the landlord’s communication in respect of the service charge account and its subsequent handling of the complaint.
The complaint is about the landlord’s: Response to the resident’s concerns that its contractors had not adhered to Covid-19 safety measures when working in her property. Response to the resident’s concerns regarding missed and unannounced appointments by its contractors. Response to the resident’s concerns that cooking facilities were not provided during works to her kitchen. Complaint handling.
The complaint is about the landlord’s response to the resident’s report of the behaviour of its staff during an inspection of his property.
The complaint concerns the amount of time taken by the landlord to complete repair works to the resident’s bathroom.
The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application.
The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. Associated complaint handling.
This complaint is about the landlord’s response to the resident’s concerns about the standard of paintwork to the back door.