Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

We will begin our recovery work shortly to get our case management system back online. Our approach will be cautious, controlled, and continuously reviewed. Our cyber security experts will continue to test our systems during this time to ensure the system is fully safe and secure.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000.

We are sorry for any ongoing inconvenience. We will continue to update you as our investigation and recovery progresses.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Optivo (202014196)

The complaint concerns the amount of time taken by the landlord to complete repair works to the resident’s bathroom.

Peabody Trust (202102862)

The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application.

Southwark Council (202013386)

The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. Associated complaint handling.

Camden Council (202005428)

REPORT COMPLAINT 202005428 Camden Council 11 August 2021  Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Midland Heart Limited (202011784)

REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Ongo Homes Limited (202104050)

The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the resident’s complaint.

Anchor Hanover Group (202105225)

The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.

Charnwood Borough Council (202017121)

The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of the building in the early stage of the RTB process.