We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202422458 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident complained about multiple outstanding repairs from the […]
Decision Case ID 202423720 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident complained about repairs to her windows, and damp […]
Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 23 February 2026 Background The resident complained to the landlord about pests in her […]
Decision Case ID 202342829 Decision type Investigation Landlord Sandbourne Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident is a shared ownership leaseholder of a semi-detached property. […]
Decision Case ID 202422883 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a house owned by the landlord. She […]
Decision Case ID 202518113 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident lives in a house which he owns under a shared […]
Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a second-floor flat. She reported that […]
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a […]
Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 February 2026 Background The property is a first-floor flat that the resident has occupied […]
Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported unsatisfactory window repairs and poor external render. […]