We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a house. At the time of her complaint, […]
Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident has had issues relating to antisocial […]
Decision Case ID 202416613 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a flat in a block. She reported […]
Decision Case ID 202331616 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident is elderly and lives alone. He has several vulnerabilities that the […]
Decision Case ID 202339725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 December 2025 Background In 2023 the resident reported to the landlord noise […]
Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 8 December 2025 Background The property is a flat. It receives heating and hot […]
Decision Case ID 202229883 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 December 2025 Background The resident reported that her porch roof […]
Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a flat on […]
Decision Case ID 202302767 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 08 December 2025 Background The resident moved into the flat in January 2023. […]
Decision Case ID 202334807 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 8 December 2025 Background The resident moved via a mutual exchange into a 1-bedroom maisonette […]