We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours. The landlord’s handling of the resident’s request for a property transfer. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of a data breach.
The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered.
The complaint is about the level of rent.
The complaint is about the landlord’s: Response to the resident’s concerns about anti-social behaviour (ASB). Handling of the replacement of a boiler. Response to reports of mould and the installation of ventilation fans. Response to the resident’s request to be rehoused. Response to the resident’s concerns about adaptations. Decision to take legal action about a historical issue. Complaints handling.
The complaint is about the landlord’s response to the resident’s request for compensation for an injury.
The complaint is about the landlord’s request for the resident to remove the security gate/grill from her front door.
The complaint concerns the landlord’s handling of repairs to the shed.
The complaint is about: The landlord charging the resident rent for a property he is not living in. The landlord’s disposal of the resident's belongings and communication. The landlord offsetting the resident’s home loss payment against rent arrears. The landlord’s delay in making the home loss payment to the resident.
The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to the resident’s concerns about the heating system in his home. Response to the resident’s concerns about the conduct of the operatives visiting his property.