Optivo (202010971)
The complaint is about the landlord’s: Response to the resident’s reports of issues with noise transference at the property. Response to the resident’s reports of issues with the bathroom at the property. Complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paradigm Housing Group Limited (202017400)
The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and ceiling.
Peabody Trust 2018 (202006390)
The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.
Rotherham Metropolitan Borough Council (202008393)
The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to the resident’s boiler. Repairs to the resident’s kitchen. Repairs to the resident’s door and the landlord’s decision not to raise a complaint about the issue. Rent arrears on the resident’s accounts.
Sanctuary Housing Association (201914140)
The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. Repairs to the resident’s fridge.
Abri Group Limited (202012122)
The complaint is about the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom leak.
Metropolitan Housing Trust Limited (202014439)
The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.
Metropolitan Housing Trust Limited (202014736)
The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its failure to explain the basis for a particular item charged.
Metropolitan Housing Trust Limited (202104657)
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the associated complaint.
Onward Homes Limited (202010926)
The resident complains about: How the landlord handled repairs needed at the property, primarily to address damp and mould, from September 2017 to June 2018. How the landlord handled repairs needed at the property, primarily to address damp and mould, from July 2018 onwards.