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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Leeds City Council (201914467)

The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for compensation.

Town and Country Housing (202100667)

REPORT COMPLAINT 202100667 Town and Country Housing August 16 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Lambeth Council (201914310)

This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on works; the related complaint.

London & Quadrant Housing Trust (202015079)

The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the subsequent repairs to the resident’s property. The landlord’s associated complaint handling.

Notting Hill Genesis (202108267)

The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.

One Vision Housing Limited (202105472)

The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on the resident’s health and wellbeing.