Stonewater Limited (202436174)
The complaint is about the landlords handling of the resident’s reports of damp and mould.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202445258)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s reports of multiple outstanding repairs. Complaint handling.
Thurrock Council (202446786)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Wigan Council (202415951)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s concerns about the safety of the garden. The complaint.
Aster Group Limited (202450788)
The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould, and the associated repairs.
Broxtowe Borough Council (202415587)
The resident’s complaint is about the landlord’s handling of boiler repairs.
Citizen Housing Group Limited (202344210)
The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.
City of Westminster Council (202310682)
The complaint is about the landlord’s handling of a leak to the property and pest control.
City of Westminster Council (202442543)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.
Clarion Housing Association Limited (202226928)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered the landlord’s complaint handling.