We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking area. The suitability of his kitchen and his request for reimbursement for the cost of tools purchased to fit his washing machine. The property not having a fridge-freezer. The property not having a garden.
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process.
The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding.
The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property.
The complaint is about the landlord’s response to the resident’s reports of mould at her property.
The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:
The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a communal door; and The landlord’s decision not to advise the resident about a change to its lettings policy.
The complaint is about: The landlord’s response to safety concerns about a boiler. The landlord’s response to a report of a carbon monoxide leak. Complaint handling.
The complaint concerns the landlord’s handling of the resident’s: transfer application and property offer. reports of mould and damp at the property. request for compensation for damage to her personal items caused by the mould and damp. formal complaint regarding these matters.