Metropolitan Housing Trust Limited (202003067)
The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to an earlier complaint. Their request to transfer properties.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Nottingham Community Housing Association Limited (202009349)
The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.
Paragon Asra Housing Limited (202103899)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour and illegal activity in the communal areas.
Anchor Hanover Group (202006922)
The complaint is regarding: The landlord’s handling of the applicant’s request to be rehoused. The applicant’s concern that the landlord’s Allocations Policy discriminates against him. The landlord’s complaint handling.
East Midlands Housing Group Limited (202108432)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Guinness Housing Association Limited (202012044)
This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of the resident’s possessions after the eviction; the related complaint.
Leicester City Council (202109417)
The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. the landlord’s decision not to reimburse the cost of the tree removal.
Peabody Trust (202007321)
The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The resident’s request to be rehoused. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s reports of poor service from its staff member. The resident’s formal complaint.
Peabody Trust (202014607)
The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the resident’s reports of leaks at her property from October 2019; response to the resident’s request to implement a maintenance programme; offer of compensation in relation to the leaks; complaints handling.
Southwark Council (202008263)
The complaint is about the landlord’s response to the resident’s reports concerning: