Riverside Housing Co-operative (Redditch) Limited (202014331)
The resident complained about the landlord’s handling of repairs to the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Royal Borough of Kensington and Chelsea (202015182)
The landlord’s response to damaged caused to the property following a leak.
Lambeth Council (201907737)
The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling of his formal complaints about the matter.
London & Quadrant Housing Trust (202002452)
This complaint is about the landlord’s handling of the resident’s request for a reimbursement of inaccurate service charges she paid in 2016/17 and 2017/18.
Hackney Council (202102201)
This complaint is about the landlord’s handling of: a bathroom fan repair; the related complaint.
Moat Homes Limited (202104430)
The complaint is about: The amount that the landlord charged the resident for cyclical painting and decoration to the communal areas of his building. The landlord’s response to the resident’s reports about the standard of the cyclical painting and decoration to his building’s communal areas. The landlord’s response to the resident’s report of damage to clothing and possessions due to lack of signage at his building while the cyclical painting was taking place there.
Southern Housing Group Limited (202008692)
The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202006592)
The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the resident’s kitchen. The resident’s concern that the landlord had authorised ‘illegal’ repairs to the kitchen. The associated complaint.
Hyde Housing Association Limited (202012406)
The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling.
Hyde Housing Association Limited (202012954)
The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.