Kingston upon Thames Council (202116756)
The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is managed by another organisation.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Notting Hill Genesis (202007671)
The complaint is about the level of compensation offered by the landlord for its acknowledged service failures: In response to the resident’s reports about repairs to his kitchen. The complaint handling.
Sheffield City Council (201903587)
The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has also been investigated.
Southwark Council (202008046)
The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for replacement heaters. Its complaints handling.
Together Housing Association Limited (202017288)
This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.
Trafford Housing Trust Limited (202017444)
This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs.
Clarion Housing Association Limited (202016236)
The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.
Dartford Borough Council (202006740)
This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds maintenance; b. the landlord’s response to the resident’s reports about; Service charges a neighbour’s CCTV installation
Peabody Enterprises Limited (202009487)
The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.
Peabody Trust (202102931)
The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.