Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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bpha Limited (202011346)

REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Bromford Housing Association Limited (202006247)

The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and his requests for compensation in relation to this. A tree within the garden that he would like to remove. Replacement of the kitchen.

Catalyst Housing Limited (202001741)

The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.

Karbon Homes Limited (202016566)

The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health & Safety and Covid guidance adherence. The landlord’s response to thier request for compensation.

Lambeth Council (201909098)

The resident complained about the landlord's response to his: repair requests for water leaks, damp, lack of ventilation and uneven flooring. housing transfer application.

Lambeth Council (202010450)

REPORT COMPLAINT 202010450 Lambeth Council 20 May 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]

London Borough of Redbridge (202011626)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her home. The landlord’s handling of the resident’s request to replace windows. The landlord’s handling of events after its final complaint response of 7 January 2020.