Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Lewisham (202428707)

The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.

London Borough of Newham (202232963)

The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and Information management (KIM).

Metropolitan Thames Valley Housing (MTV) (202307376)

This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was out of service. The resident’s request for rehousing. The associated complaint.

Midland Heart Limited (202226163)

The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint.

Orbit Housing Association Limited (202413924)

The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of a fire door. Communal maintenance.

Origin Housing Limited (202425613)

The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.

Paragon Asra Housing Limited (202227582)

The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint.

Peabody Trust (202316643)

The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the complaint.

Peabody Trust (202410207)

The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial year 2024 to 2025. the landlord’s complaint handling.

Places for People Group Limited (202416696)

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.