We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the resident’s request that it refund the cost of her emergency builder; communication following the resident's request for the release of its call recordings; decision to only allow its staff to visit the resident’s property in pairs; complaints handling.
The complaint concerns how the landlord handled the resident’s charges for energy usage.
The landlord’s response to window repairs and snagging reports. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about:
The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response.
The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.
The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.
The complaint concerns the landlord’s response to a leak from the property above.
This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.