Tendring District Council (202101347)
The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Torus62 Limited (202100229)
The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of her request to purchase an additional share in the shared ownership property.
Chelmer Housing Partnership Limited (202102484)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s associated complaint handling.
Clarion Housing Association Limited (202004945)
The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an employee. claim for compensation. request for gas heating. The associated handling of the complaint.
Ealing Council (202118784)
The complaint concerns the Council’s decision about a management transfer request made in 2006.
Gentoo Sunderland Ltd (202108681)
REPORT COMPLAINT 202108681 Gentoo Sunderland Ltd 13 December 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
Hammersmith and Fulham Council (202017220)
This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.
London Borough of Redbridge (202115867)
The complaint concerns the resident’s reports of antisocial behaviour.
Midland Heart Limited (201915568)
The complaint concerns the landlord’s compliance with an out of court settlement for disrepair.
Notting Hill Genesis (202100524)
This complaint is about the landlord’s response to the resident’s concerns about communal repairs and maintenance of her building, including: The replacement of the communal carpet. Cleaning of the communal paved areas. Repairs to a communal fire door, the communal lighting and uneven paving slabs on the patio area. This complaint is also about the landlord’s record keeping.