We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.
REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The resident has complained about the landlord’s handling of repairs to her property.
The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent formal complaint about the matter.
The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and mould. repairs to address cracking. her associated complaint.
The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. A formal complaint made by the representative in June 2018. The Delegated Authority (DA) process. An offer of compensation in 2018 Compensation paid in 2020. Requests for information. The handling of the 2020 formal complaint. The resident also complains that the landlord has discriminated against him by failing to accommodate his disabilities.
The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new heating system in 2011.
The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above.
The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour.