Peabody Trust (202016983)
The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Places for People Homes Limited (201915088)
The landlord’s decision to restrict contact with the resident.
Sandwell Metropolitan Borough Council (202011133)
This complaint is about:
B3 Living Limited (202012594)
The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.
Camden Council (202006556)
The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The landlord’s complaint handling.
GreenSquareAccord Limited (202012331)
The complaint concerns the following issues:
London & Quadrant Housing Trust (202107922)
The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.
Metropolitan Housing Trust Limited (202015534)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Optivo (202100001)
The complaint is about the landlord’s handling of the resident’s request to sell her share in the property.
Orbit Group Limited (202008586)
This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.