Citizen Housing (202002427)
The complaint concerns the landlord’s response to the resident’s complaint and request for compensation for an increased water bill.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202001842)
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Hammersmith and Fulham Council (202005456)
The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.
Hinckley and Bosworth Borough Council (202011700)
REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Paradigm Housing Group Limited (202001376)
The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.
Thames Valley Housing Association Limited (202001339)
The complaint is about:
Bernicia Group Limited (201905757)
The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.
Broxtowe Borough Council (202008071)
This complaint is about:
Clarion Housing Association Limited (202005810)
The complaint is about the landlord’s:
Croydon Churches Housing Association Limited (202001549)
This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of a forced entry into the resident’s property and the changing of the keys, and the way it communicated with the resident. The landlord’s handling of disrepair to the sitting room heater. The landlord’s response to reports of pests. The landlord’s response to reports of mould. The level of compensation offered by the landlord.