Sanctuary Housing Association (202004745)
The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January 2020. The resident’s reports of a pest infestation in her property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Settle Group (202105247)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.
Shepherds Bush Housing Association Limited (202107108)
The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. The associated complaint.
Southway Housing Trust (Manchester) Limited (202016044)
The landlord’s handling of the resident’s disrepair reports relating to the bathroom.
Wandsworth Council (202015540)
The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates.
Brent Council (202003321)
The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent repairs and associated damage. Asbestos at the property. The landlord’s complaint handling, communication and customer service.
Clarion Housing Association Limited (202119314)
The complaint concerns the landlords handling of the resident’s request for a refund of service charges.
Hyde Housing Association Limited (202106440)
The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property and the resident’s reports of damp and mould. The associated complaint. The resident’s concerns about the conduct of a contractor in November 2021, issues related to the ownership of the garden and the delay in removing the scaffolding from the property.
London & Quadrant Housing Trust (202109177)
The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling.
Southwark Council (202111233)
The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling of the resident’s reports concerning damp and mould at the property, including outstanding repair issues. The landlord’s handling of the resident’s request for compensation for outstanding repair issues at the property. The landlord’s complaint handling.