Shepherds Bush Housing Association Limited (202002157)
This complaint is about the landlord’s decision to apply for an Alternative Payment Agreement (APA) and its response to the resident’s offer of a payment plan to clear her arrears.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wandsworth Council (202004657)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp and mould. The resident’s reports of pest issues in the property. The resident's request to be moved to a larger property. The associated formal complaint raised.
Arhag Housing Association Limited (202100545)
The complaint is about: The landlord’s offer of compensation in respect of the handling of the initial Right to Acquire (RTA) application and subsequent complaint handling. The resident having to submit a new RTA application form once the decision was changed.
Aster Communities (202005481)
The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help to Buy Scheme. The landlord’s sales process and its decision not to buy back the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Citizen Housing (202016120)
The complaint is about the level of the service charge and the explanation provided by the landlord for its increases.
London & Quadrant Housing Trust (202103687)
The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of compensation offered by the landlord to the resident.
Notting Hill Genesis (202011274)
The complaint is about: The landlord’s handling of reports of harassment by his neighbour. The landlord’s handling of the associated complaint. The landlord’s record keeping.
Paragon Asra Housing Limited (202110692)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Thames Valley Housing Association Limited (202111793)
The complaint refers to the resident’s concern about the length of time it took the landlord to update its records following the sale of her property.
The Industrial Dwellings Society (1885) Limited (202009176)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.