Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Islington Council (202010188)

The complaint concerns: The landlord’s handling of the resident’s reports of disability discrimination towards her household. The landlord’s handling of repairs to the resident’s toilet seat.

Metropolitan Housing Trust Limited (201817108)

The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.

Metropolitan Housing Trust Limited (202006509)

The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.

Midland Heart Limited (201916075)

The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.