We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by it to resolve these matters. The landlord’s response to the resident’s request for compensation for the damage to his personal belongings, distress and inconvenience. The landlord’s handling of the decant and decision not to offer a second decant.
The complaint is about the landlord’s: consultation about, and installation of, a mobility scooter storage unit (the store). handling of the associated formal complaint.
The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.
The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio door and the subsequent amount of compensation it offered.
The complaint is about how the landlord had responded to the resident’s reports of issues with the satellite signal serving his property.
The complaint is about: The resident’s concerns about the landlord’s asbestos removal works’ planning, necessity, and completion without his permission. The landlord’s response to the resident’s request to make good the damage in his toilet room following asbestos removal works.
The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s response to a plumbing repair.
The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the property’s electrical supply.
The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated formal complaint.