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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Birmingham City Council (202014399)

The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.

Camden Council (201909199)

The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the landlord’s response to the resident’s concerns about emergency signage, ducting and lighting installed in the communal areas of the building. The Ombudsman has also assessed the landlord’s handling of the resident’s formal complaint.

Settle Group (202121780)

The complaint is about the resident’s concerns relating to the landlords handling of her data.

Southwark Council (202111896)

The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.