We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
The complaint is about: The level of the resident’s service charge. The landlord’s handling of external repair and decoration work.
The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s query regarding the right to buy.
The complaint is about the landlord’s handling of a door and window repair.
This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.
The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.
This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.
The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.