We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident had a leak from her shower which she has said […]
Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]
Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat. He had experienced ongoing noise […]
5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 Background The resident lives in a flat set within a complex of flats and houses. […]
Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]
Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 1-bedroom flat. He has vulnerabilities […]
Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a house. During the complaint process she told the […]
The landlord met its stage 1 complaint timescale but did not meet the revised deadline for stage 2 and did not provide further explanation or a remedy. The resident had to chase for a response, which was not reasonable.
Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident raised 2 complaints to the landlord. […]
Decision Case ID 202500735 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident complained to the landlord about […]