We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while responding to a leak from the flat above; The landlord’s recommendation to approach the above tenant about the leak; The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request to run a business from her property.
The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.
The complaint concerns whether the resident is entitled to use of a shed.
The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data.
The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of his building.
The complaint concerns the landlord’s repairing obligations under the tenancy agreement.
The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.
The complaint concerns the Council’s assessment of the resident’s housing application.
The complaint is about: