Midland Heart Limited (202006097)
The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Newham Council (202014692)
REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Peabody Trust (202013016)
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Peabody Trust (202014635)
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
Platform Housing Group Limited (202114386)
The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.
Rochdale Boroughwide Housing Limited (202104684)
The complaint is about the landlord’s handling of water damage in the resident’s property.
Royal Borough of Kensington and Chelsea (202112145)
The complaint is about the landlord’s response to the resident’s report of a flood at his property.
Royal Borough of Kensington and Chelsea (202118063)
This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift.
Sage Housing Limited (201914513)
The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of the resident’s formal complaint about the above matter. decision to apply to court to seek possession of the property.
Shepherds Bush Housing Association Limited (202100875)
The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response to the resident’s reports of antisocial behaviour. The landlord’s complaint handling.