Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request to be rehoused. the resident’s request to repair and replace the boiler. the resident’s request for an investigation and action plan to address outstanding repairs. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by subsidence issues at the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication about rent arrears. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff and contractors were attending the property without giving notice. The resident’s concerns about staff conduct and a lack of support given to him. The resident’s reports of motorcycles being ridden outside his property. The resident’s concerns about the timing of the electrical safety checks. The resident’s concerns about action taken to access the property for gas servicing. The administration of the resident’s Council Tax account. Data and how it dealt with the resident’s subject access request. The associated complaints.
The complaint is about the landlord’s handling of repairs required to address the resident’s concerns of damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s communication during the sales process for the property. The Ombudsman has also considered the landlord’s complaint handling.