We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) at their building. The cost is too high because the landlord has not maintained the roof appropriately in previous years.
The complaint is about the landlord’s handling of repairs to the resident’s garden.
The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. her Subject Access Request. the issues with her boiler affecting her health. the associated complaint.
The complaint is about the landlord’s handling of:-
The complaint is about: The landlord’s response to the resident’s request to be re-housed. The landlord’s handling of the associated complaint.
The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period required by the landlord before the resident left the property, as well as the rent payable during this period. The landlord’s handling of the associated formal complaint.
REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.