Islington Council (202104771)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202004153)
The complaint is about the landlord’s response to the resident’s reports of window disrepair.
London Borough of Redbridge (202116033)
The complaint concerns:
Southern Housing Group Limited (202111282)
The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property
The Guinness Partnership Limited (202012435)
The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.
Tower Hamlets Council (202100772)
The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the communal boiler system instead of installing individual boilers. The handling of the Section 20 consultation process.
Waltham Forest Council (202010446)
The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The landlord’s handling of the resident’s reports of a gas leak.
Estuary Housing Association Limited (202102612)
The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred to an alternative property under a management move. The resident has also complained about the measures used by the landlord to tackle antisocial behaviour (ASB), specifically threats and intimidation.
Lambeth Council (202119553)
The complaint concerns the level of service charges incurred following a boiler installation.
One Manchester Limited (202105048)
The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of his new property; delays to repair works to rubber seals on the door at his new property.