Optivo (202009764)
REPORT COMPLAINT 202009764 Optivo 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paradigm Housing Group Limited (202012977)
REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Southwark Council (202013712)
The complaint concerns the landlord’s handling of repairs to the resident’s stairs.
Stonewater (2) Limited (202008221)
The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.
Thames Valley Housing Association Limited (202008787)
The complaint was about the landlord's response to the resident's:
Clarion Housing Association Limited (201915632)
The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB).
LiveWest Homes Limited (202100634)
The resident complained about the landlord’s handling of their request to install security lighting in the garden.
Platform Housing Group Limited (202011542)
The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from the resident’s subject access request. The level of rent charged to the resident.
Torus62 Limited (202009030)
The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.
Tower Hamlets Homes (202009013)
REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]