Clarion Housing Association Limited (202002244)
The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated formal complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Walsall Housing Group Limited (202006506)
The complaint is about the landlord’s handling of the resident’s rehousing application.
Birmingham City Council (202006450)
The complaint is about the landlord’s:
Newlon Housing Trust (201912566)
The complaint is about the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns a property in. Response to the resident’s request to reimburse the costs which she had incurred in attempting to sell the property. Complaint handling.
One Vision Housing Limited (202003683)
The complaint is about the landlord’s decision not to allow partition of the rear garden at the property.
Sandwell Metropolitan Borough Council (202003469)
REPORT COMPLAINT 202003469 Sandwell Metropolitan Borough Council 9 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Southwark Council (201906325)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour.
St Mungo Community Housing Association (201910473)
The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; the length of time it took the landlord to carry out repairs; the landlord’s communication, including complaint handling and staff conduct.
Thirteen Housing Group Limited (202000580)
The complaint is about the landlord increasing the resident’s service charge.
Birmingham City Council (202009576)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in his bathroom and about the condition of the bath/sink.