Metropolitan Thames Valley Housing (202115414)
The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Birmingham City Council (202109066)
The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.
Camden Council (202109853)
The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.
Deptford Housing Co-operative Limited (202117025)
The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.
Gravesham Borough Council (202113158)
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.
Inclusion Housing Community Interest Company (202125009)
The complaint is about the resident’s request for the landlord to write off their rent arrears.
Karbon Homes Limited (202118373)
The complaint concerns whether the lease provides right of access over the garden.
Metropolitan Thames Valley Housing (202101131)
The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202103675)
The complaint concerns the landlord’s handling of repairs.
Thanet District Council (202105158)
The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating system and fire alarms.