Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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ForHousing Limited (202006822)

The complaint is about: the landlord’s handling of roof repairs. The complaint is also about the landlord’s complaints handling.

Leeds City Council (201912704)

The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window sealant and fences of her property the landlord’s response to the resident’s complaint about the conduct of a staff member

Southwark Council (202007170)

            REPORT   COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach   What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

Bassetlaw District Council (202002925)

The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to errors in the administration of their claims for housing benefits, discretionary housing payments and universal credit.

Newham Council (201913856)

The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, and damage to the flooring.