Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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ForHousing Limited (202111500)

The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.

Guildford Borough Council (202123338)

The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.

Hammersmith and Fulham Council (202010163)

The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this.

Hammersmith and Fulham Council (202118548)

The complaint is about the landlord’s handling of a leak and subsequent offer of compensation.

Karbon Homes Limited (202100441)

The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s associated complaint handling.