One Vision Housing Limited (202014747)
The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of repairs to the resident’s bathroom.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202004901)
REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010331)
The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB).
Leeds City Council (202016026)
The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal disrepair claim.
One Housing Group Limited (202013584)
The complaint is about the level of compensation the landlord offered the resident following a leak into her property.
GreenSquareAccord Limited (202012871)
The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the resident’s boiler. The resident’s request for a replacement bathroom suite The resident’s request for kitchen alterations. Its communication with the resident The resident’s concerns related to racial discrimination. The length of time taken for the landlord to offer the resident a property transfer. The associated complaints.
Kingston upon Thames Council (202010080)
The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision in December 2020 to retain the single point of contact. Handling of a communal repair.
London & Quadrant Housing Trust (202007908)
The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the property when let, and about the handling of the resulting repairs.
Metropolitan Housing Trust Limited (202002912)
This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint.
Stonewater Limited (202010070)
The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning and about the handling of his queries about his service charge.