East Devon District Council (201912937)
REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Kingston upon Thames Council (202000332)
The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to allow a smart meter to be installed. The landlord’s complaints handling.
Lambeth Council (202004208)
REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London & Quadrant Housing Trust (202000557)
The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of the Resident’s service charge. The Landlord’s complaint handling of this matter.
London Borough of Hackney (202001866)
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
Midland Heart Limited (201913078)
The complaint is about the landlord’s handling of reports of a lack of hot water.
Places for People Homes Limited (202003224)
The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the property, prior to his moving in
Housing Solutions (201817213)
This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.
Longhurst Group Limited (202000333)
The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.
Metropolitan Housing Trust Limited (201905797)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).