Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Westminster City Council (202004695)

The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.

A2Dominion Housing Group Limited (202007934)

The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.

Barnet Council (201914457)

The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long to resolve a roof/ceiling leak

Citizen Housing (202002427)

The complaint concerns the landlord’s response to the resident’s complaint and request for compensation for an increased water bill.

Hinckley and Bosworth Borough Council (202011700)

REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Bernicia Group Limited (201905757)

The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.