Notting Hill Housing Trust (202004323)
The resident complains about a number of errors in his service charge account and lack of information on how cleaning and gardening contracts were quoted and awarded.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Places for People Group Limited (202004070)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
Southern Housing Group Limited (202000055)
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
Southern Housing Group Limited (202004084)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.
The Guinness Partnership Limited (201915214)
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.
Anchor Hanover Group (202005751)
The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.
Clarion Housing Association Limited (202003359)
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Clarion Housing Association Limited (202003710)
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Eastlight Community Homes (202000056)
The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.
Folkestone & Hythe District Council (201914464)
The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.