Network Homes Limited (201916173)
The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; complaints handling, including its decision not to open multiple complaints and to limit communication with the resident. The complaint is also about the local authority’s response to the resident’s reports about: antisocial behaviour (ASB) from his neighbours; the landlord’s complaints handling.