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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Newcastle City Council (202401861)

The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back door, skirting boards, worktops and internal doors. The resident’s further repairs reports about the roof, water ingress, mould treatment, a kitchen cupboard, cracks, a tree growing from under the property, door issues, window issues, follow-on bathroom works, the porch ceiling, replacement of windows that were not safety glass, fence and gate issues, loft issues, and replacement of a living room radiator. The resident’s vulnerabilities and support needs. The complaint.

Sovereign Network Group (202418190)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated complaint.

Amplius Living (202322332)

The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift.

bpha Limited (202331483)

The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including a service charge refund. We have also investigated the landlord’s complaint handling.

Brentwood Borough Council (202423316)

The complaint is about the landlord's handling of the resident’s:  Request for repairs, including exterior doors, roof fascia and guttering, and external maintenance. Concerns about asbestos.

Bromford Housing Group Limited (202316639)

The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, we have considered the landlord’s handling of the resident’s complaint.

City of London Corporation (202322550)

The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202302489)

The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him from a previous complaint.  Reports of anti-social behaviour (ASB). Associated complaint.